Sample Hotel Front Desk Agent Resume Objectives Put emphasis on your organization, leadership, and people skills when writing your resume objectives. A resume objective (also called a career objective) is a one or two sentence overview of your short-term professional goals and explanation of why you’re seeking employment. Established standards and procedures for work of front office staff and housekeeping staff, and work schedules to ensure adequate service. Maintain accurate files, copied, faxed, and scanned documents as needed. Career Objective: Friendly, courteous and polite Hotel Front Desk Clerk, with 5+ years of experience in handling clerical duties, understand client requirements, and answer queries with patience. Coordinated with contractors and made arrangements for road shows with event organizers. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Job Objective To obtain a Front Desk Agent position and utilize my experience and skills for the successful completion of each job task. Objective : 4 years of experience as a Front Desk Agent is looking to find a stable job that will provide me with experience and an opportunity to learn more in customer service and hospitality. A winning Hotel Front Desk Employee resume should showcase a candidate’s ability to remain patient and professional in high-stress situations. Was the lead analyst for the epic (economic, political and infrastructure cell) on the current state of the Iraqi political landscape in both al Anbar and the rest of Iraq produced several s/NF and ts/sci level briefings on the accent of cross-sectarian political groups that directly impacted the USMC-AIR? Assists in the development of high-value target (HVT) packages coordinate intelligence production with internal assets within the tactical fusion center (TFC) as well as external theater and national assets. Communicating between hotel staff and guests to ensure the hotel remains smoothly running. By using one of Resume.io’s field-tested resumes, and following these helpful tips on the creation of your resume, you … Guide the recruiter to the conclusion that you are the best candidate for the hotel front desk agent job. Skills : Microsoft Office Peoplesoft HOTSOS LMS Photoshop, Time Management, Great Communication, Problem Solving, And Quick Learner. Maintained up-to-date information on all resort comforts. Handle guest check in and checkouts professionally and in a welcoming and specialized manner. Resume Length. Objective : Hotel Front Desk Agent with over 3 years of experience in hotel operations. Greeting, assisting and registering guests while providing exceptional guest service on a daily basis using opera limited service reservations system. Assist with conference and meeting arrangements; including support with catering and a/v equipment set-up. Responsible for ensuring guest satisfaction responded to all guest complaints. Key Front Desk Agent Skills Mirroring exact terms can help if the employer uses an Applicant Tracking System to sort through resumes … Add Relevant Skills to Your Resume: You can include relevant skill words in your resume.In the description of your work history or your resume summary, you might also want to use some of these keywords. Verifying registration cards against the computer to ensure accuracy of name, type of payment, rate, and market segment. Skills : MS Office, Cash Handling, Customer Service, Management, Event Planning And Coordinating, Staff Training. Create a Resume in Minutes with Professional Resume Templates. Assisted and oversaw core business and operational development functions. Accountable for the physical security of the facilities to prevent and deter theft/fraud. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Promoting positive guest relations to all individuals, making sure to record any comments or complaints throughout their stay. Objective : One plus year of experience as a Front Desk Agent is now looking to pursue a challenging and rewarding career within the hospitality industry providing proper leadership and contributing to the growth of the company. Your Front Desk Agent resume objective should be as pleasant as your welcome smile to hotel’s guests, in order to entice the hiring manager to scrutinize your resume. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response, When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests, Maintain an up to date working knowledge of all Zia Park amenities as well as any special events, Adhere to established department and property policies and procedures, When assisting guests to room, inform guest of the hotel’s facilities and hours of operation, Uses time efficiently and effectively to manage priorities, Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Use the following front desk agent resume sample as a guide to create your own professional resume. Function as a liaison between the front desk and the housekeeping department in coordinating rooms. Bad news: The HR people will skim your resume … When you apply for a receptionist position, it is important that you are familiar with what employers require so as to personalize your resume to reflect the skills, knowledge, and experience desired for the job. Also coming with intermediate computer skills and positive attitude. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day, Verify customers' credit, and establish how the customer will pay for the accommodation, Greet and assist all guests entering or leaving the hotel, Perform simple bookkeeping activities, such as balancing cash accounts, Promote the La Quinta Returns loyalty program to any non-enrolled guests. Use standard letter size pages, and easy to read fronts between 11-13 in size. Review patient documents for accuracy and transferred information to the patient's electronic file. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Record guest compliments and/or complaints, referring to managers as necessary. One way to present yourself as a qualified candidate for a front desk supervisor position is to create a professional resume. Follows all operating procedures, safety regulations, and company s' policies and procedures. Any exceptions to credit procedures must obtain management approval, Answer inquiries pertaining to hotel services, shopping, dining and travel directions, Be knowledgeable of property events and phone extensions, Maintain updated room availability and guest accounts, manually or by computer. Although resume objectives have been largely replaced by career summaries, an objective can still help you get noticed. - Choose from 15 Leading Templates. Handling guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio. Let prospective front desk staff know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. Front Office Manager Resume Samples & CV Format CAREER OBJECTIVE. Guide the recruiter to the conclusion that you are the best candidate for the front office agent job. Summary : More than 9 years of professional experience as a Front Desk Agent. Tailor Your Objective. It’s actually very simple. The front desk agent resume sample starts off with a three-statement summary of the candidate’s professional experience. Objective : 4+ years of experience as a Front Desk Agent is looking to focus and deliver an extraordinary customer service experience to the community while offering personalized solutions to meet people's needs. Consider the skills and experience listed in the job posting and work them into the objective. Strong relationships with sub-contractors and vendors, purchasing, finance, quality control, and guest services. Managing guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio. Resolve problems arising from guests' complaints, reservation, and room assignment activities and unusual requests and inquiries. Effectively dealt with complaints by attempting to resolve them or forwarding them to the correct manager. Maybe an objective is just what the doctor ordered. Team player and strong leadership qualities with good communication skills. Process all incoming and outgoing mail, provide coverage as needed and perform other duties as assigned. Objective. This way, you can position yourself in the best way to get hired. Best practices for writing a front desk clerk resume include quickly providing your qualifications and foregrounding your experience in the industry. Monitor the movement of trailers/vehicles traffic entering or leaving the yard area. Provide accurate information pertaining to outlet hours and local attractions, Quickly check guests in/out and arrange for transportation if needed, Verify and input credit cards for authorization using electronic acceptance methods, Prepare reports for Day Audit in accounting department, Act as liaison between guest and security, guest services, engineering and other departments, Summon guest services for assistance to escort guests to their rooms, Operate fax machine and/or photo copier to send, receive, and copy, Sell, register, and assign rooms to guests, Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Red Lion guests, Adhere to guest service requirement listed above, This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty, Operate a multi-line PBX system in an efficient and timely manner, Remain updated and knowledgeable of all phone extensions and managers, Maintain comps, direct mail coupons and ensure billing profiles are accurately maintained with each guest profile, Organize and deliver incoming mail and messages, Complete shift checklist and submit to designate supervisor, Handle, resolve, log and communicate guest complaints, Follow and maintain proper credit procedures for all Ameristar guests. Complete documents as directed and to specifications, Greets, registers, and assign rooms to guest, Six months related experience and/or training preferred; or equivalent combination of education and experience, Must be proficient in Microsoft applications (Excel, Access, Word), Must be able to read and write in English and have good verbal communicating skills, The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear, Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, ability to adjust focus, and peripheral vision, While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions, Exposure to unrestricted second-hand smoke in guest areas, Greet, register, and assign rooms to guests of the hotel, Keep records of room availability and guests' accounts using hotel computer systems, Transmit and receive messages, using telephones or telephone switchboards, Follow and complete items on Guest Services AM/PM checklist, Explain proper use of keys system and insures the guests satisfaction with their room, Audit current registration cards to computerized information, Minimum of six months related experience and/or training; or equivalent combination of education and experience, Must build and maintain excellent rapport with internal and external customers, team members, community, media, and shareholders. Put together the perfect front desk agent job description? Ensure the front desk/lobby areas remain clean, organized and ready to greet guests, Keep working area behind the front desk and PBX clean and clear of debris and clutter, Knowledge of basic accounting and city attractions, Ability to deal professionally, courteously and tactfully with the public and coworkers, Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, Ability to make change quickly and accurately, Demonstrated accurate cash handling knowledge and experience, Excellent telephone skills particularly related to customer service and sales, Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner, Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces, Ability to define problems, collect data, establish facts, and draw valid conclusions, Basic math skills such as adding, subtracting, fractions, decimals, percentages etc, Business writing acumen to originate and respond to correspondence, Valid California Non-commercial Class driver’s license, High school diploma or G.E.D certification and six months of customer service experience in a fast-paced, hospitality-industry setting, Minimum Knowledge, Skills and Abilities Required, Greet customers immediately with a smile and sincere welcome. Accomplishing multiple tasks while at the front desk including guest ledger, credit card exceeding report, guest market orders, handling cash, and airline reservations. Now put it to work. Performed check in and check out procedures and provide guests with information pertinent to the hotel, as well as the Bryan/college station area. Create a first good impression by featuring your best skills that will … Walking customers in a professional and courteous manner according to procedures. Objective : 4 years of experience as a Front Desk Associate is seeking to pursue a career within a growth-oriented company where I can utilize my proven skills in customer service, communication, organization, and management. Evaluated associates performance in accordance with company's policies and procedures. Distributed and ensured all prospective sales inquiries were handled and followed up by the sales executives. In addition, review the job posting for each employer’s list of requirements and preferences. Expose and process dental X-rays, including administering laser bleaching, Nite Guard and bleaching tray fabrication. greeting guests with a professional demeanor, performing check-in and check-out duties, obtaining information from guests, assigning rooms and handling keys, answering phone calls, checking and sending emails, informing guests about hotel amenities and offerings, providing local information on site seeing and shopping places to guests and performing related clerical tasks. Assisted in the "on-the-job" training of novice analysts on matters pertaining to intelligence analysis, production of intelligence products, proper writing techniques, and briefing skills. Skills : MS Office, Cash Handling, Customer Service, Management, Event Planning And Coordinating, Staff Training. Make sure each individual guest is satisfied with the services and products purchased; the crucial goal of the hospitality industry. Post charges for rooms, refreshments, equipment rentals and other relevant charges. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Objective : One year of experience as a Front Desk Agent is looking to secure a position that will fully utilize my customer service experience in a dynamic organization that offers opportunities for growth and development while maximizing company profits. Ensure eating area is clean and inviting at all times, Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. Front Desk Clerk Resume Objectives. Coordinated room updates and maintenance with appropriate hotel personnel. Write on pass log before leaving just letting the next shift know any information. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints.